PLAN YOUR VISIT

In the event of an emergency or an unplanned inpatient admission, your health insurance may still provide coverage for your treatment. To facilitate the payment and insurance process, please bring the following documents with you when you arrive at the hospital:

• Passport
• Health insurance certificate or insurance card
• Any other documents required by your insurance provider

• Your physician will prepare a medical report outlining your diagnosis and treatment plan.
• Our International Third-Party Payer Services team will coordinate with your insurance provider to request a Guarantee of Payment (GOP) for eligible medical expenses.
• Your insurance provider will review your case and determine the extent of coverage. In most cases, the Guarantee of Payment is sent to the hospital within 24–48 hours. However, there may be circumstances in which a GOP cannot be issued in time, including:
• Additional review procedures required by the insurance provider
• Insufficient processing time due to the timing of admission or a short hospital stay
• Differences in time zones, weekends, or public/bank holidays
• Terms, conditions, exclusions, or limitations of the insurance policy
• Incomplete or late submission of required insurance documents
• If the required documents are not submitted within the necessary timeframe, the hospital may be unable to process your insurance claim or arrange direct billing.
• Patients may be responsible for additional charges not covered by insurance, including co-payments, room charges that exceed the policy limit, and personal expenses such as telephone charges or other non-medical services.
• Complete insurance information and supporting documents should be submitted during your hospital stay. The hospital may be unable to process direct insurance arrangements after the patient has been discharged.