Terms and conditions

We, Bangkok Dusit Medical Services Public Company Limited (Samitivej Chinatown Hospital) (“the Company”) , is aware of the importance of your personal information and privacy, as well as that of those who are under your supervision, curatorship or guardianship, including minors, those who are incompetent or quasi incompetent (collectively referred to as “you” in this Privacy Policy). Please read this Privacy Policy carefully before using this site. This Privacy Policy covers information that we receive from you through https://samitivejchinatown.com/, the WELL application or any other future applications provided by Samitivej ("Samitivej Websites and Applications"). This Privacy Policy also covers personal information we obtained when medical services have been provided by any of our hospitals, or personal information provided through any other channels, which will be collectively referred to as “Samitivej Services” in this Privacy Policy. This Privacy Policy does not apply to other information we collect, including information collected on other websites, such as separate websites operated by our affiliates or business partners that do not post this Privacy Policy, or other information you may provide to us through other means.

This Privacy Policy does not apply to other information we collect, including information collected on other websites, such as separate websites operated by our affiliates or business partners that do not post this Privacy Policy, or other information you may provide to us through other means.

This Privacy Policy is considered part of the terms and conditions for the use and access of Samitivej websites and applications. By using or accessing Samitivej Services, you read and agree to this Privacy Policy, which includes information as detailed in this Privacy Policy.

In addition to this Privacy Policy, Samitivej will also comply with the laws, rules, announcements, orders, and guidelines of relevant government agencies with regard to your personal health information.

What information do we need to collect about you?

We collect information that is necessary and relevant to provide you with medical care and treatment (including that which will help us to prevent, follow up or stop any serious danger, physical harm, or your health issues), and manage our medical practice and services.

It will include your personal information which can be collected in a number of ways via forms, applications, surveys, documents or images you upload, and other online fields. Personal information is any information that enables us to identity you, directly or indirectly, by reference to an identifier as follows:-

Identification data such as name, photograph, sex date of birth, passport number, citizen ID, or any documents relating to personal identification.
Contact information such as address, telephone number, and email.
Payment information such as invoice information, credit or debit card information, and bank account information.
Statistics such as registered number and your access to our website.
Information from your access to our website such as IP Address, Cookies, Online Registration System.
Your physical and mental health information, lab results and diagnostics.
Your allergy
Your feedback related to your medical treatment

Why do we collect and use your personal information?

We need to collect, store, update, process, and use the personal information mentioned above in order to enable us to give you the best possible care and services in accordance with your needs. For instance, contacting you for your information, informing you of the latest Samitivej Services, transferring your information via Samitivej Services and using your data to develop Samitivej Services in order to actively respond to your needs and desires when using those services.

Additionally, in case that we receive your consent to do so, we may collect, use, and disclose your personal information in order to recommend products, services, and promotions that you might be interested in, or to suggest products, services, and promotions that we think those offers may suit your needs. We may also inform you of any products, services, and promotions through various communication channels that you have provided to us.

How long do we keep your Personal Information?

We will store your personal information on our hospital system(s) for at least 5 years, starting from the day that the hospital first collecting or latest revision, as the case may be. This is a sufficient period of time to expect that any treatment of illness will have been completed, or that any monitoring of symptoms can be completed after the said treatment has taken place. However, the aforementioned period may be extended in cases where the hospital is legally allowed to process such data. After the above period elapses, we will destroy such data in accordance with the hospital’s data destruction guidelines.

Who do we disclose your personal information to and why do we disclose?

We may need to share relevant personal information with our group companies and hospital networks to deliver appropriate treatment and care plans in accordance with your needs.

At times, we engage other third parties as our data processors to render certain services to assist us with provision of the services to you or to respond to your needs. These service providers include administration and IT support service providers, marketing agencies, banks and payment service providers etc. In the course of providing such services, they may have access to your personal information. However, we will only provide them with the information on a need-to-know basis in order to carry out their duties.

We may disclose your personal information to a third-party. That will be done in accordance with your consent. For instance, we may share your personal information with insurance companies or commercial partners, in order to ensure your insurance claim is as efficiently processed as possible, or to ensure you receive appropriate medical services and other additional services from our commercial partners. We will always ensure that they will be subject to non-disclosure obligations. In certain circumstances, we may be required to disclose your personal information in order to comply with the applicable laws or order of competent courts or authorities or court orders.

We may store your personal information on a third-party cloud computing system, which may be located inside or outside Thailand. We shall use our best effort in order to maintain and protect the security of your personal information when we enter into an agreement with a third-party.

How we manage your personal information?

We shall maintain your personal information in accordance with all relevant laws and regulations, in order to ensure we protect and secure your personal information. This includes, for example, deploy technical measures and appropriate management to secure and safeguard your personal information such as safety protocol (Security Sockets Layer: SSL) for internet encryption.

When providing medical services via Samitivej Websites and Applications, we may store your personal information related to those services with a third-party outside Thailand. That will be done in accordance with proper and necessary measures and we will always exercise our best effort in order to maintain and protect the security of your personal data.

Furthermore, we restrict access to your personal information to our employees or individuals who require that personal information in order to provide medical services or other services that improve your comfort and convenience. This ensures that the medical services and other conveniences that Samitivej provides are of the greatest benefit to you personally.

What rights do you have?

You have the right to access your personal information, including obtain copy of your personal information holding by us, request us to update your incomplete personal information or rectify your inaccurate personal information.

You have the right to object, cease, or cancel your consent of the collection, use, or disclosing of your personal information.

You have the right to request us to delete, destroy, or disclose where we obtained your personal information from.

In the event that we or our employees have processed or disclosed your personal information without your consent, you have the right to make a complaint to the Personal information Protection Committee.

Please acknowledge that certain features or functions associated with Samitivej Services might be inaccessible, or using and accessing Samitivej Services and other services under Samitivej websites might be less convenience in the following events:-

You withdraw your consent for collecting, processing or disclosing your personal information; or
You request to delete or destroy your personal information.

Communication channels

You can contact one of our personal information protection officials to make an inquiry or to exercise your rights in accordance with this Privacy Policy

through the following channels:

Address: Bangkok Dusit Medical Services Public Company Limited (Samitivej Chinatown Hospital)
624 Yaowarat Road, Samphanthawong, Samphanthawong District, Bangkok 10100
Call Center: 02-118-7893
Email: [email protected]

Modifications to the privacy policy

We may occasionally revise and modify this Privacy Policy in order to ensure it conform to any changes to our services and operations, in response to your advice and recommendations, or in order to ensure accordance with the relevant laws.

General Data Protection Regulation (GDPR)

Strictly Necessary Cookies should be enabled at all times so that we can store your preferred settings.

Privacy Overview Our website uses cookies to provide you with a smoother and more personalized user experience. Cookie information is stored in your browser and performs functions such as presenting tailored options when you revisit our website and providing insights which sections of the website you find most interesting and useful. You can adjust your cookie settings by clicking here.

Cookie Policy

When visiting our website, some certain information in regards to your visit will be automatically kept by COOKIES. This policy will describe what they are, how they works, for which reasons and even how to delete and/or block. By using our website, you are agreeing that we can use cookies in line with this policy.

What Are Cookies?

Cookies are small files containing information which being able to store on your computer and/or device (PCs, smartphones, etc.) by your web browser while you are surfing our website.

How Do We Use Cookies?

To serve you better and to enhance your visit’s satisfaction, we use cookies to distinguish you from others. This uniqueness will be brought to recognize you more quickly, boost our website’s friendliness to you and thus simplify your surfing. The statistical data of website will be analysed so as to improve our offer. By doing so, third-parties services are also included and perform some certain tasks on our behalf. They also use (Internet Protocol) IP addresses and cookies to create and process transactional data, or to associate accounts with you for statistical and marketing purposes.

Several Types Of Cookies We Are Using And How They Function

Four main types of cookies are used to serve on different purposes in our website. Be noted that none of them can identify you personally.

Strictly Necessary cookies are very essential to our website as these allow the web servers to respond to your actions, support the structure of the page being displayed to you as well as provide the consistency of experience during your journey of surfing our website. These cookies will last only till the end of your visit and will be deleted automatically since then.

Analytical / Performance cookies allow us to monitor the performance of our websites by determining the number of page views and the number of unique users a website has. Web analytics services are performed so as to analyse patterns of user behaviour and we use that information to enhance user experience or identify areas of the website which may require improvement. Nonetheless, the information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes.

Functional cookies help us to recognise when you revisit our website. With this information, thereby we can customise our website based on your preferences, provide enhanced, more personal features to facilitate your visit. Such information collected by these cookies is usually anonymised, hence we cannot identify you personally.

Behavioural Advertising / Targeting cookies will be placed on your device to record your visit, the page and the link you have visited and followed. The gained information will be used to tailor our website and our advertising campaign to suit your interests.

Table belows are the list of cookies we use in our website

Type	Name
Strictly Necessary cookies	PSESSID, JSESSIONID
Analytical / Performance cookies	_ga, _gid, _gat, _gat_goquo, _gat_sabre, AMCVS_E1154AE159B1389B0A495CEC%40AdobeOrg, AMCV_E1154AE159B1389B0A495CEC%40AdobeOrg, s_cc, s_sq, s_nr, gpv
Functional cookies	COOKIE_POLICY, PG_LANGUAGE, currency, CurrentCustomerInfo, CurrentLangInfo, FreqFlyerNum, gqsesnid, gqsnaid, myBookingID, mySearchID
Behavioural Advertising / Targeting cookies	fr, IDE, NID, demdex, dextp

Can You Erase Or Block Cookies?
Cookies can be blocked from your browser used to surf our website. Please visit the link below to learn how to perform blocking.

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Policy Amendment

This policy may be updated occasionally so as to properly comply with upcoming rules and regulations. It is recommended to check this page from time to time to make sure that you get used to with any changes.

Prevailing Language

These terms and conditions are written in English and Thai language. In the event of conflict or discrepancy between English and Thai language, the Thai language shall prevail over.